Redesign of the electronic waybill filing flow
All interfaces shown below are in Russian.
EDIN is an electronic document management service built specifically for the Belarusian market.
Client, Product
EDN is a cloud-based electronic document management service in Belarus, one of the country's key accredited EDI\u00a0providers, with 80,000+ users. One of its core products is the electronic waybill (e-TTN). In Belarus, issuing an electronic waybill is mandatory for goods on the traceable/marked goods list, and the scope of this requirement is regularly expanded to new product categories.
The product at the center of this case is the e-TTN creation form and the document table/dashboard in the personal account. The core users are accounting and logistics staff who fill out waybills every day.
Business Requirements & Constraints
Requirements were gathered together with the PM\u00a0— based on support tickets, customer complaints, and an analysis of where in the interface users most often abandoned filling out forms.
Business goals for the redesign:
reduce the support load by cutting the number of tickets about client-facing issues;
speed up and simplify the routine, daily task of filling out a waybill;
make the interface competitive against an outdated visual style and UX;
replace the single, undifferentiated document dashboard with a flexible, customizable table featuring filters and type-based grouping.
Constraint:
The composition and mandatory status of e-TTN fields are dictated by legislation and the document's official format\u00a0— they can't be removed or simplified, only regrouped and visually clarified.
The product section is a separate challenge: each line item carries its own nested set of attributes (marking, traceability, pricing), and which fields are required depends on the product category. This section generated the most complaints.
UX/UI Audit
An audit of the existing form and document table showed: interface complexity leads to user errors and data loss, field hierarchy is unclear, routine tasks take longer than they should, and the service visually feels outdated against user expectations for modern B2B tools.
Surveys additionally showed that the product section was the hardest to read: with a large number of line items, users struggled to navigate the data.
Research
The first hypothesis was to break the long form into sequential steps with a progress bar in a side panel.
The hypothesis was tested with a focus group of 10 real EDN clients (7 regular users, 2 new clients, 1 in-house EDN accountant) via video interviews.
Iteration 1 — tested and rejected.
Result: the hypothesis wasn't confirmed.
The progress bar was confusing — 7 out of 10 didn't understand its purpose.
Required and optional fields weren't visually distinguished — 8 out of 10 mixed them up.
The “Sender\u00a0/ Recipient” block read as a single, undifferentiated block of text.
The product section remained poorly structured.
Final Solution
Clear separation of required and optional fields, with optional sections collapsed by default.
Sender and recipient — grouped visually together.
Introduced autofill and input “memory”: counterparty, GLN, loading/unloading points.
Document table — tabs by type, customizable columns, flexible filters and sorting.
Added a preview of the final waybill available at any stage of filling out the form.
Product Section
Progressive disclosure by block, with only required fields shown by default. Optional blocks are hidden behind trigger buttons.
A hint next to each optional section explains exactly when it needs to be filled in.
Product traceability is determined and highlighted directly in the form.
An expandable preview table, search across line items, and highlighting of erroneous cells.
Before / After
An audit of the existing form and document table showed: interface complexity leads to user errors and data loss, field hierarchy is unclear, routine tasks take longer than they should.
An audit of the existing form and document table showed: interface complexity leads to user errors and data loss, field hierarchy is unclear, routine tasks take longer than they should.
An audit of the existing form and document table showed: interface complexity, field hierarchy is unclear, routine tasks take longer.
An audit of the existing form and document table showed: interface complexity, field hierarchy is unclear, routine tasks take longer.
Results
The redesign addressed two goals for two user groups:
Regular accounting staff: a predictable flow with minimal extra clicks and autofill.
New/infrequent users: clear field grouping and a clean separation between required and optional fields.
THE FOCUS GROUP CONFIRMED THAT THE FINAL DIRECTION SOLVED BOTH.
The project was put on hold due to budget constraints right after a successful round of testing — the solution is ready for development and awaiting its production release.
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